FREQUENTLY
ASKED QUESTIONS
Check-in time: 15:00
Check-out time: 12:00
Yes, subject to availability at an additional charge.
Reservation must be guaranteed by cash or credit card number with the date of expiry. 1 night’s cancellation charge will be applicable for no-shows or cancellations received within 24 hours before arrival.
Cancellation during Peak Events, Exhibitions, UAE Public Holidays, Season’s Greetings & New Year’s is 7 days before arrival any cancellations received after this date will be subject to full charge. An advance fee for the entire duration of stay is requisite by cash or credit card. Kindly note that an early departure fee will be applicable and chargeable for the whole stay.
No pets are allowed.
Wi-Fi is available, and complimentary for hotel guests.
Kitchen Amenities: Refrigerator, Washing Machines (washer + Dryer), Cooker (Stove + Oven) Kettle, Toaster, Dishwasher & Microwave
Safety Box, Iron Board with Iron, Cloth Dryer, Bathroom Amenities, and Facilities
Currently not available
Yes, at an additional charge.
Please contact the reservations department on [email protected]
Deira City Centre Metro Station & Bus Stop- Deira City Centre Bus Station.
06:00 am – 23:00
Swimming pool yes spa no
Complimentary for hotel guests
Yes, subject to hotel availability.
Currently not available
Yes, guests can call housekeeping for additional amenities.
Cash, Payment link, Payment by Master, or Visa cards.
The minimum age requirement for booking a hotel room is 21 years and above.
The hotel can be reached at 04 231 0000 / via email on [email protected]
The minimum age requirement for check-in is 21 years and above.
Yes, rollaway beds are chargeable.
Currently not available
Deira City Centre, Dubai Creek Golf & Yacht Club, Festival City Mall
Yes, additionally charged.
Yes, we do have both smoking and non-smoking rooms available.
All rooms are equipped with a refrigerator & microwave.
Maximum storage of luggage before check-in is 7 days.
Maximum storage after checking out will be 3 months.
Maximum storage weight 25kgs
Please contact the bell desk during your stay for assistance on events or activities happening in the city.
Normal dress code for inside the premises, sports attire for the fitness center, and bathing suits around the swimming pool.
No, however, will be subject to any additional service requests.
Yes, this can be done, full name, contact information & payment is required before the check-in. The actual guest’s valid Emirates Id or passport will be requested at the time of check-in.
Yes, 2 Bedroom Apartments for four adults plus 2 children below the age of 12.
3 Bedroom Apartments for six adults plus 2 children below the age of 12.
This can be requested from our front office team to be sent via email.
Yes, kids’ play area, kids’ swimming pool.
Cribs can be provided.
All our apartment units are not interconnected with another unit.
Currently not available
Yes, Dubai Creek Park
Yes, all our apartment units have a separate living area with either 2 or 3-bedroom options available.
No designated are however, Room requirements can be requested upon check-in directly at the reception subject to hotel availability.
Yes, this can be requested, extra bed charges will be applicable.
